Travel Management

Take out SNCF cancellation insurance for a refund

Tom Bengaouer
Responsable Communication & Marketing

Are you used to traveling by train? Whether you're traveling for business or pleasure, you're bound to take the train, and the French company that does this is the SNCF. However, unforeseen circumstances may prevent you from taking your train when the time comes. Can you exchange or cancel your train free of charge? As you'll soon notice, there are a number of conditions, and it's not always easy to get a refund.

So how can you benefit from train travel cancellation cover? SNCF cancellation insurance can help you find a solution without wasting time. But before you sign up, take the time to find out if it's right for you!

What you need to know about the SNCF cancellation guarantee

You've planned a trip but the date is approaching and you find yourself having to reschedule. This may lead you to ask for an exchange or refund of your SNCF train ticket, and it's not always easy to find the right solution at the lowest cost. To find out how to proceed, it's important to start by checking the conditions attached to your train ticket. You'll find them on your confirmation e-mail and on your SNCF train ticket in general.

It is possible to exchange or request a refund of your train tickets free of charge up to 7 days before departure for journeys within France. However, from the 6th day onwards, you will be charged €19 for any changes to your train journey. Specific conditions apply to Ouigo train tickets, so make sure you get all the information you need when booking to make the best possible choice for your needs.

If your SNCF train is canceled by the company, you'll receive an e-mail or SMS to let you know. You will then need to make a refund request to obtain the price of your ticket within a few days. It's not difficult to get your refund if the company has a problem. On the other hand, the process will quickly become more complicated if it's up to you to request a refund because you want to cancel your trip. It may be necessary to take out travel insurance to cover the cancellation of your train, to protect you in the event of unforeseen circumstances. But is it necessary for your needs?

When should you take out SNCF cancellation insurance to protect yourself effectively?

Cancellation cover for train journeys isn't always enough, and the cost of a ticket is not insignificant. It's important to be able to recover your budget and postpone your trip without adding up the costs. That's why SNCF cancellation insurance can quickly come in handy. To do this, you'll need to go through Allianz Travel and take out your travel insurance when you book your SNCF train. The SNCF's cancellation reimbursement guarantee will be perfectly adapted to your journey, giving you effective coverage.

In the event of an unforeseen event, you'll need to contact Allianz Travel, providing the necessary supporting documents to substantiate your claim, and complete the online claims procedure correctly. However, if you encounter the slightest problem concerning your claim, you can easily contact your insurance team by e-mail at or by telephone on

The SNCF cancellation refund guarantee varies according to the type of ticket booked. Here are the different conditions to help you understand.

In the event of travel with a changeable ticket:

- Coverage of train cancellations (100% refund with proof), delays (€20) and cancellations (€150).

- Exchange and refund costs included in SNCF cancellation insurance

- 150€ insurance against missed connections during your journey

- Assistance available 24/7

- Luggage reimbursement of up to €500 in the event of theft during your SNCF train journey

- Medical teleconsultation in case of emergency

In the event of travel on a non-changeable ticket:

- Insurance for exchange and refund costs

- Assistance in the event of train delays of €20 or missed trains of €50

- Reimbursement of up to €150 for a missed train connection

- Assistance with cancelled trains

- Non-stop assistance when you take out SNCF cancellation insurance.

It's a good idea to take out SNCF cancellation insurance to protect yourself in the event of unforeseen circumstances during your train journey, but you'll need to find out about the conditions beforehand to avoid any nasty surprises!

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