Travel Management

SNCF Covid-19 policy

Helena Chiacchierini
Customer Success Specialist


The Covid-19 outbreak has not only impacted airlines and hotels, but also rail.

Oui SNCF's resource provides a great summary of the critical information you'll need to be safe and prepared while travelling by train. It includes:

  • Important safety measures (wearing a mask is mandatory to board trains)
  • Booking, refund, and travel policies for TGV/Intercités/Ouigo, TER, Eurostar, TGV Lyria, Thalys, and more
  • Measures in place by the French government
  • Information about rail traffic
  • Information about SNCF services

If you need to use the Transilien network during your trip, you must:

  • Wear a mask throughout your journey
  • Carry a valid ticket along with a document proving your identity

For more information, visit the Transilien website.

If you need any other help regarding future rail trips, please chat with us directly on the platform or email us at Our Customer Care team will revert promptly.

Health measures

For information on rail health & safety measures, please visit this link. It will allow you to determine which rail providers have non-contact check-in, physical distancing procedures, temperature control checks, and other measures in place.

Note: links from this article may land on exclusively French websites or documents

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