Travel Management

Our tips for recovering your Thalys invoice in just a few clicks

Tom Bengaouer
Responsable Communication & Marketing

Do you regularly travel around Europe for work? Or do you plan to escape for a few days on vacation to discover our neighboring countries? Whatever the reason, a trip takes preparation, and you'll need to protect yourself before you go to avoid any mishaps.

For a trip to Europe, you can choose the Thalys transport company and benefit from good prices while arriving quickly at your destination. But to travel with peace of mind, you mustn't forget to collect your Thalys invoice. Do you know how? Have you thought about obtaining your document? If you haven't already, take a moment to read our tips on how to download your Thalys invoice quickly.

How to obtain your Thalys invoice in just a few clicks?

Would you like to travel with peace of mind? Start by collecting your Thalys invoice before you leave, and keep this document readily available.

Thalys is a transport company that allows you to travel easily to different European countries at a competitive price, while getting to your destination in a minimum of time. It's a good alternative to air travel, so you can use public transport while taking care to reduce the carbon footprint of your journeys.

But how do you get your Thalys invoice? You'll need to gather some information before you can start the process.

  • Name and surname of traveller
  • Travel reference
  • Reservation email

You will normally have access to the necessary documents and information in your mailbox by taking the time to connect to your reservation address. But you can also connect directly to your customer area with your login and password to access the various reservations you've made very easily. We strongly advise you to create a customer account to make it easier for you to find your way around.

Retrieve your Thalys invoice to download and print it easily

But how do you get your Thalys invoice? You can download your document from the customer area in just one click, but it's also possible to request a receipt by e-mail if that's more convenient for you.

It's important to remember that you can request a receipt up to 15 days after your journey to generate your Thalys invoice automatically. Each receipt is an official document valid throughout Europe, so don't hesitate to get organized to avoid unpleasant surprises.

As soon as you have access to your document, you can save it or choose to click on "print as PDF" to have a paper version with you and be able to attach it to a refund request if necessary. All that's left for you to do is take the necessary steps to cancel or modify your flight, enclosing your Thalys invoice if necessary.

How can I get my Thalys invoice back from a travel agency?

If you've organized your trip through a travel agency, you'll need to take different steps. You won't be able to log on to the Thalys website to access your accounting document, so you'll need to prepare a different method.

But don't worry, it's easy to get your Thalys invoice. To do so, contact the travel agency you used to plan your trip to Europe. Remember to include your contact details and file reference, for example, as this will help you obtain your Thalys invoice more quickly. The response may take a few days, but you'll get your document directly, which you can download or print out in PDF format.

How to download your Thalys invoice with VAT?

But what do you do if you need special information about your Thalys invoice? If you need a VAT receipt, you'll need to request one. This can be done very simply by e-mail, taking the time to contact customer service and formulating your request clearly, not forgetting your customer details and booking reference.

Some requests may take a few days to receive a response and access to your documents, as there are many requests. We therefore advise you not to wait until your departure to request a Thalys invoice with or without VAT. Take a little time to gather your travel documents and put everything in one place so that you can react quickly if you need to.

Now all you have to do is enjoy your business or private trip to Europe!

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