Travel Management

OUIGO invoice: How do I retrieve it?

Grégory Meslin
Responsable Marketing & Communication

OUIGO invoices are essential documents to justify the costs of your train journeys. They can be easily retrieved by following the procedures set up by SNCF. We explain how to recover them easily and request a refund if necessary.

How do I get an OUIGO invoice after taking the train?

To obtain an OUIGO invoice after taking the train, follow these simple steps to log in and retrieve your document:

  1. Log in to your account : Go to the official OUIGO website and log in to your customer account with your login and password.
  2. Access your reservations: Once logged in, go to "My reservations" or "My trips" to find your train ticket.
  3. Select the trip concerned: Choose the trip for which you would like to receive an invoice.
  4. Request invoice: Click on "Request invoice" or "Download invoice". The invoice will be generated automatically and you can download it in PDF format.
  5. Check your mailbox: A copy of the invoice may also be sent to your registered e-mail address. Be sure to check your inbox, including any spam or junk mail folders.

By following these steps, you can easily retrieve your OUIGO invoice for administrative or reimbursement purposes.

How long does it take to receive an OUIGO invoice?

The time taken to collect an OUIGO invoice is usually very short. Here's what you need to know:

  1. Immediately after purchase: You can request and download your invoice as soon as you have finalized your ticket purchase on the OUIGO website.
  2. After the trip: If you didn't request the invoice immediately after purchase, you can always retrieve it after your trip by logging into your customer account and following the steps to access your reservations.
  3. Maximum delay: We recommend that you collect your invoice within 12 months of the date of your trip. After that, it may be more difficult to obtain a copy of your invoice.

What documents do I need to request an OUIGO invoice?

To request an OUIGO invoice, you don't need many documents. Here's what you'll need:

  1. Login details: Make sure you have your login details (e-mail address and password) to access your customer account on the OUIGO website.
  2. Reservation number: Have your train ticket reservation number to hand. This number is usually included in the confirmation e-mail you received when you purchased your ticket.
  3. E-mail address: Use the e-mail address you used to make the reservation. This is important for accessing your reservations and receiving the invoice by e-mail.

How do I contact OUIGO customer service about a bill?

To contact OUIGO customer service to request an invoice, follow these steps:

  1. Via the online contact form :some text
    • Visit the official OUIGO website.
    • Go to the "Help and Contact" section.
    • Fill in the online contact form with your invoice request. Don't forget to include your reservation number and contact details.
  2. By phone :some text
    • Call OUIGO customer service on the number given on their website. Opening hours are usually specified on the contact page.
    • Please have your reservation number and personal information ready to help us process your request.
  3. By e-mail:some text
    • If OUIGO offers an e-mail address for customer service, you can send an e-mail detailing your request and including your booking number and contact details.

Is it possible to obtain an OUIGO invoice for a ticket purchased through a travel agency?

Yes, it is possible to obtain an OUIGO invoice for a ticket purchased through a travel agency, but the procedure may vary slightly. Here's what you need to do:

  1. Contact the travel agency:some text
    • The first step is to contact the travel agency from which you purchased your ticket. Ask them if they can provide you with an invoice for your purchase. Some travel agencies can issue invoices directly.
  2. Access your OUIGO account:some text
    • If the travel agency cannot provide you with an invoice, log in to your customer account on the OUIGO website using the login and password you used to purchase the ticket.
  3. Reservation number :some text
    • Make sure you have the reservation number provided by the travel agency. This number is essential to access your reservations on the OUIGO website.
  4. Ask for the invoice :some text
    • Once logged into your OUIGO account, go to the "My bookings" or "My trips" section. Select the journey concerned and click on "Request invoice" or "Download invoice".

What should I do if I don't receive my OUIGO invoice by email?

If you do not receive your OUIGO invoice by email, please follow the steps below:

  1. Check spam and junk mail folders:some text
    • Sometimes emails can be filtered out by mistake. Be sure to check these folders in your inbox.
  2. Access your OUIGO account:some text
    • Log in to your customer account on the OUIGO website with your login and password.
    • Go to the "My bookings" or "My trips" section to check whether the invoice is available for download.
  3. Ask for the invoice again:some text
    • If the invoice is not available or if you have not received it by email, try requesting it again via the OUIGO website. Select the journey concerned and click on "Request invoice" or "Download invoice".
  4. Contact OUIGO customer service:some text
    • If you still can't get your bill, contact OUIGO customer service. You can do so via the online contact form, by telephone, or via social networks.
    • Provide your reservation number and explain that you did not receive the invoice by email.
  5. Check the email address used:some text
    • Make sure the email address you used for booking is correct and active. If necessary, update your contact information in your customer account.

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