Travel Management

Emirates invoice: how to recover it easily?

Grégory Meslin
Responsable Marketing & Communication

Emirates invoices are essential documents to justify your flight costs, including payment details. They can be easily retrieved by following the procedures set up by the airline. We explain how to retrieve them easily and request a refund if necessary.

How do I get an Emirates invoice after a flight?

To obtain an Emirates invoice after a flight, just follow a few simple steps. First, go to the official Emirates website and log in to your account. If you don't already have an account, you'll need to create one using the e-mail address you used to book your flight.

Once logged in, access the "Manage your booking" section. Enter your flight details, such as booking number and surname. After accessing your reservation, look for the "Request invoice" or "Download invoice" option. Click on this option and follow the instructions to obtain your invoice in PDF format.

If you encounter any difficulties or prefer personalized assistance, you can contact Emirates customer service. They are available by phone, e-mail or via online chat on their website. Make sure you have your booking number and flight details to hand to facilitate the process.

How long does it take to receive an Emirates invoice?

The time taken to retrieve an Emirates invoice may vary depending on a number of factors. In general, once you have made your request via the official Emirates website, the electronic invoice is generated instantly and available for immediate download in PDF format.

However, in some cases there may be a slight delay if further checks are required. If you have contacted customer service to obtain your invoice, the delay may depend on the department's workload and the complexity of your request. As a general rule, you should receive your invoice by e-mail within 24 to 48 hours of your request.

To avoid delays, we recommend that you request your invoice as soon as possible after your flight. By following these tips, you'll be able to get your Emirates invoice as quickly and smoothly as possible.

What documents do I need to request an Emirates invoice?

To request an Emirates invoice, it is essential to have certain documents and information. First of all, you'll need your reservation number, also known as your PNR (Passenger Name Record). This number appears on your electronic ticket and in your booking confirmation e-mail.

Next, make sure you have your surname as it appears on the booking. This information is crucial for accessing your online reservation.

It can also be useful to have a copy of your electronic ticket or boarding pass, although this is not always necessary. These documents can serve as an additional reference if you have difficulty locating your reservation.

Finally, if you contact customer service to obtain your invoice, it's a good idea to have any previous correspondence with Emirates to hand, as well as any relevant information about your flight, such as travel dates and flight numbers.

By gathering these documents and information, you can request your Emirates invoice efficiently and hassle-free.

How do I contact Emirates customer service about a bill?

To contact Emirates customer service to request an invoice, you have several options.

First of all, you can call customer service. The phone number varies according to your country of residence, and you can find it on the official Emirates website in the "Contact us" section. Make sure you have your booking number and flight details to hand to facilitate the process.

Another option is to send an e-mail to customer service. The specific e-mail address for invoice requests can also be found on the Emirates website. In your e-mail, include your reservation number, full name, flight details, and a clear request for your invoice.

Emirates also offers an online chat service on their website. This service is often available 24 hours a day, 7 days a week. To use the online chat, go to the Emirates website and click on the chat icon. A customer service representative will assist you in real time.

Finally, you can visit a local Emirates office if you prefer face-to-face assistance. Office addresses and opening hours are available on the Emirates website.

Is it possible to obtain an Emirates invoice for a ticket purchased through a travel agency?

To obtain an Emirates invoice for a ticket purchased through a travel agency, follow these steps:

  1. Contact the travel agency: The first step is to contact the travel agency from which you purchased your ticket. Travel agencies often have access to reservation systems that enable them to generate invoices for the tickets they have issued.
  2. Provide the necessary information: When you contact the agency, be sure to provide all relevant information, such as your booking number, full name, flight details, and any other information the agency may request to locate your reservation.
  3. Request a detailed invoice: Specify that you need a detailed invoice for administrative or accounting purposes. The travel agency should be able to provide you with an invoice that includes all the necessary information.
  4. Contact Emirates if necessary: If the travel agent cannot provide you with the invoice, you can contact Emirates customer service directly. Explain that you purchased your ticket through a travel agent and provide the details of your reservation. Emirates may be able to help you obtain the invoice directly.
  5. Use the appropriate communication channels: You can contact Emirates by phone, e-mail, online chat, or by visiting a local office. Make sure you have all the necessary documents and information at hand to facilitate the process.

What should I do if I don't receive my Emirates invoice by email?

If you do not receive your Emirates invoice by e-mail, there are several steps you can take to resolve the problem:

  1. Check your spam folder: Sometimes, important e-mails can be directed to the spam or junk folder. Be sure to check these folders for the invoice.
  2. Confirm e-mail address: Make sure that the e-mail address provided when requesting the invoice is correct. A typographical error could prevent the e-mail from being received.
  3. Search for the e-mail: Use the search function in your inbox by entering keywords such as "Emirates", "invoice", or your booking number to locate the e-mail.
  4. Contact customer service: If you still can't find the invoice, contact Emirates customer service. Explain the situation and provide details of your booking. Customer Service will check the status of your request and resend the invoice if necessary.
  5. Use online chat: Emirates offers an online chat service on their website. A representative will be able to assist you in real time to solve the problem and send you the invoice by e-mail.
  6. Visit an Emirates office: If you prefer face-to-face assistance, you can visit a local Emirates office. Office addresses and opening hours are available on the Emirates website.

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