Posted on 
April 1, 2020

Airline Covid-19 policies

Updated 16 September 2020

This is a summary of the policies of select airlines. It does not represent their full terms and conditions and we recommend you navigate to their respective websites for further information. You can click on the airline name to jump directly to their website.

Rest assured that we are aggressively working to find you the best option for any flights booked through Fairjungle. If there are other bookings you might need help with, let us know and we’ll see what we can do.

For information on airline health & safety measures, please visit this site (available in only French). It will allow you to determine which airlines have non-contact check-in, physical distancing procedures, temperature control checks, and other measures in place.

Aer Lingus

Cancelled flights: If your flight is cancelled Aer Lingus will contact you directly. Visit the Manage Trip section (on Aer Lingus' website) to ensure your contact details are up-to-date.

If you have booked via Aer Lingus you can:

  • Apply for a voucher by filling in your details on the voucher-request form. They'll send you a voucher for the full value of your flight - fare, taxes & charges, and ancillary purchases. Terms and conditions apply. See more details and FAQs on the voucher-request page
  • Change either the date or destination of your journey online and they will waive the change fees that would normally be associated with doing so. Please note that if you change your travel plans to flights that are more expensive than your original booking, the difference in price will still be charged. To change your booking, simply go to their Manage Trip section
  • Contact their call centre to discuss alternative flights on
    1890 800 270 or 01 761 7835 (IRL)
    or 0333 006 6920 (UK)
    or 1-(800)-585-0672 (North America)
  • Apply for a full refund using this form
  • Change your flight without a fee: you can change the date of your trip using the Manage Trip section. They've waived their change fees on any changes made before 31 December 2020, regardless of when you are due to travel, but please note that a fare difference may apply.

Air Canada

Changing or cancelling an upcoming booking: If your ticket has been issued on or before 30 September 2020 and if your original travel is between 1 March 2020 and 30 September 2021, you can make a one-time change without a fee or cancel your existing booking and rebook later. If you need to change any flight, your new travel must be completed by 30 September 2022. No change fee will apply. If you booked directly with Air Canada and you need to cancel any flight, you can convert the remaining value of all tickets in a booking to an Air Canada Travel Voucher that is fully transferrable and never expires or to Aeroplan Miles with an additional 65% bonus miles. No change fee will apply.

Air China

For all tickets with a ticket number beginning with "999" (including mileage award tickets) purchased before 0:00 AM on 28 January 2020 for Air China operated flights or CA-coded codeshare flights that have a travel date later than 1 January 2020 (inclusive):

  1. The tickets are valid for one year from the date of issuance. Any applicable tickets as defined above can be refunded free of charge within the validity period of one year as long as the refund is requested before the departure of the flight. Air China kindly asks passengers to apply for refunds outside of peak periods
  2. Passengers can apply for refunds through the original channels where they purchased the tickets. Tickets purchased through the Air China website, app or WeChat applet can be directly refunded in the original mode of payment

Air Europa

If you are planning to fly from 1 July 2020 and your flight has been modified, Air Europa offers you the following:

  • Change free of charge until 31 July 2021 (in the same cabin class)
  • Voucher: If you do not know the date of travel, they offer you the possibility to convert the amount of the ticket into credit for a future purchase (valid for any destination operated by Air Europa or on the same route as the original ticket). This voucher must be used within one year of issue and you must fly within 12 months of the issuance of the new reservation. 12 months from the issue date of the voucher you can request a refund of the unused portion.

Please note that if you redeem your voucher between 8 June 2020 and 30 September 2020, you will get a 50% discount on your purchase.

Air France

You want to postpone your trip: You can postpone your departure date without any change fee. If the original fare is no longer available, however, you will need to pay any fare difference. The other fare conditions of your ticket will remain unchanged. If your ticket is eligible, you can postpone your trip directly online from the "My Bookings" section of our website or mobile app. Otherwise, please contact your sales agent.

You want to cancel your trip: If you have a ticket for a flight initially scheduled before 31 March 2021, you can request a refundable voucher or a refund according to the fare conditions of your ticket. Please note that this request must be made prior to the departure date of your initial flight.

You can make the request directly online from the My Bookings section of their website or mobile application. The voucher value may be increased by a bonus of up to 15% if you use it before 31 October 2020 for a departure on or before 15 June 2021. This voucher is valid for one year or until 31 December 2021.

You can request a voucher or a refund here.

Your flight has been cancelled:

  1. You can postpone your trip without any change fee or fare difference, as long as your new trip begins no later than 30 November 2020 inclusive. If you wish to postpone your trip to a date from 1 December 2020 and beyond, you may do so without any change fee. Please note however that if the fare mentioned in your ticket is no longer available, you may need to pay the fare difference.  Any changes must be made before 31 October 2020.
  2. You can request a travel voucher or a refund online in the "My Bookings" section. The voucher is valid until 31 December 2021 on all Air France, KLM, Delta Air Lines, Virgin Atlantic, and Kenya Airways flights. Its value may be increased by up to 15% if you use it before 31 October 2020 for a departure before 15 June 2021.

Alaska Airlines

Your flight was changed or cancelled: If your flight is affected by a schedule change or cancellation, the airline will move you to the next available flight. If your new flight schedule was changed by more than one hour, you have the following options:

  1. Move to a different flight that better suits your schedule
  2. Cancel your trip and receive a credit for future travel
  3. Cancel your trip and receive a refund to your original form of payment

You want to change or cancel your flight: If you need to change your plans, Alaska Airlines is waiving change and cancellation fees for the following:

  1. For tickets purchased on or before 26 February 2020, with original travel dates between 9 March 2020 and 31 December 2020
  2. For tickets purchased 27 February 2020 to 31 December 2020, with original travel dates between 27 February 2020 and 30 November 2021

American Airlines

The airline is extending its offer to waive change fees on existing and new tickets booked by 30 September 2020 for travel through 31 December 2020. This offer includes AAdvantage® award tickets. Keep in mind:

  1. You may owe any difference in ticket price when you rebook your trip
  2. You’re allowed to change your origin and destination cities as part of this offer
  3. You may have until 31 December 2021 for future travel. In some instances, ticket validity may be less

If you have a ticket that is expiring between 1 March 2020 and 31 December 2020, the value of your unused ticket can be used for travel through 31 December 2021.

For new travel booked by 31 December 2020: For new tickets booked between now and 31 December 2020, they are expanding their offer to waive change fees for travel from 1 January 2021 and later. This offer includes AAdvantage® award tickets. Keep in mind:

  1. You may owe any difference in ticket price when you rebook your trip
  2. You’re allowed to change your origin and destination cities as part of this offer

British Airways

Has your flight been cancelled? If your flight has been cancelled you can:

  1. Rebook onto another flight: Go to Manage My Booking to rebook onto another flight
  2. Apply for a voucher: If your flight has been cancelled you can claim a voucher to the value of your booking. Your voucher will be valid for travel until 30 April 2022 and can be used as payment or part-payment for a future booking. Your new trip booked with your voucher must be fully completed by 30 April 2022 (departure and return). You will receive your voucher by email within seven days of your application

Need to cancel your booking? If you decide you no longer want to travel, you can cancel your booking and they’ll give you a voucher to the same value for a future booking (applies to bookings made from 3 March through to 30 September 2020 for journeys that are due to have been completed by 31 August 2021).

Important: If claiming a voucher, please do not amend your booking in Manage My Booking yourself - they will do this on your behalf.

Want to change your booking? You can change the destination and date. For bookings made from 3 March through to 30 September 2020 on journeys that are due to have been completed by 31 August 2021. Go to Manage My Booking to change your dates.

Cathay Pacific

Change your ticket at no extra charge:

  1. If your ticket was issued on or before 23 March 2020, for travel on or before 31 December 2020, you can change your booking unlimited times with no rebooking or rerouting fees. They've also extended the final travel date to 30 September 2021, so you can travel when it suits you best
  2. If your ticket was issued between 9 March and 31 October 2020, you can make free and unlimited changes

Cancel your ticket and request a refund: Cathay Pacific is waiving cancellation fees for bookings impacted by coronavirus for tickets booked on or before 23 March 2020, and original travel period between 17 March 2020 and 31 October 2020.

EasyJet

If your flight has been cancelled, you can choose to:

  1. Switch to any other flight, any time. You can fly anywhere on their network and you will not pay change fees. Seats are currently for sale until May 2021 and you can do this via Manage Bookings or the easyJet app
  2. Claim a voucher for the full value of your ticket. If you aren’t ready to book again just yet, a voucher provides the flexibility to book travel in the future, for flights through to at least Summer 2021
  3. You can also apply for reimbursement via their call centres

If your flight has not been cancelled: If your flight is still shown as operating their standard terms and conditions continue to apply. However, they are currently waiving their change fees which means you can now change the dates and destination up to 14 days before travel without incurring a change fee and would only pay the fare difference if the new flights are more expensive.

Emirates

Keep your ticket option: You can choose to keep your ticket and Emirates will extend its validity to 24 months from the date of the original booking. The fare amount you paid for your original booking will be accepted for any flight to the same destination/region at any time with no fees during this period.

Request a travel voucher: No change fees apply to this voucher, so you have more flexibility to reschedule when you’re ready to travel again. The value of your travel voucher will be equivalent to the amount you paid for your original booking.

Etihad

If you booked your flight before 31 October to travel any time on or before 30 November 2020, you can change your flight for free.

Rebook your trip before 30 November 2020 and travel to any destination on their network before 31 October 2021. It’s free to change your trip and they’ll remove the fare difference if you travel within the same zone before 30 November 2020.

Booked with a travel agent/Fairjungle? You’ll need to speak to them to make changes to your booking, but all of Etihad’s policies still apply.

If your flight has been cancelled, you can simply keep your ticket open until you’re ready to travel again. You don’t need to call them/us or do anything until you’re ready to rebook. They’ll keep your ticket open until 31 October 2021, and if you haven’t used your open ticket within 12 months of your first cancelled flight, you will be entitled to a refund. To request a refund, please call them.

Iberia

Customers who are flying to a destination with entry restrictions or mandatory quarantine and who bought their tickets between 25 July 2020 and 30 September can change them free of charge to travel by 30 June 2021. Alternatively, they can swap them for a voucher to use by 31 December 2021.

JetBlue

New bookings: Book a new flight through 28 February 2021 and fees will be waived if you change or cancel. If you choose to rebook, you can do so on any flight through the end of their schedule. Fare difference may apply.

Change/cancel your flight: JetBlue is waiving change/cancellation fees for customers with existing bookings made before 28 February 2021. If you choose to rebook, you can do so on any flight through the end of their schedule. Fare difference may apply.

If you voluntarily cancel your reservation while the flight was still scheduled to operate, the ticket is subject to associated fare rules/receiving a JetBlue Travel Bank Credit.

Your flight has been cancelled: If your flight is cancelled by JetBlue and you had a confirmed reservation at the time of cancellation, the following options are available:

  1. Travel on the next available JetBlue flight at no additional charge
  2. Receive a JetBlue Travel Bank Credit, valid for 24 months from the date of issuance
  3. Receive a refund to the original form of payment if your flight cannot be rebooked within 2 hours (120 minutes)

KLM

Your flight was cancelled: Different policies are in place, depending on when your flight was cancelled by the airline. Not sure when your flight was cancelled? Please check the date on which you received their e-mail informing you about the cancellation. You can change your booking until 30 June 2021, but it would be especially helpful to them if you would do so before your original travel date.

You want to postpone your trip (flight booked from 21 April 2020 onwards):

  1. Rebook your flight (change your travel dates and destination without having to pay the change fee)
  2. Request a refund: If you choose to postpone your trip, check your ticket conditions to see if you’re entitled to a refund. You can find these conditions in the confirmation e-mail you received after booking your flight

Lufthansa

You have a booking and you want to fly in the coming days:

In case your flight is cancelled, your Lufthansa ticket remains valid and can be used at a later stage. Rebooking to the same destination within the same travel class is free of charge.

You have a booking (booked on or before 15 May 2020) and you would like to get a voucher:

Tickets starting in the European Union, Switzerland, or Great Britain and booked up to and including 15 May 2020 can be converted into a Flight Value Voucher. In addition, you will receive a Discount Voucher of €50 if you convert your ticket by 30 September 2020.

You have a booking (booked on or before 15 May 2020) and you want to postpone your travel:  

  1. If your flight has been cancelled, you have the following options:
  • You can rebook free of charge to an alternative flight to the same destination and within the same travel class
  • You can change your destination and your travel class. Your ticket will remain valid and you can use it towards a future flight. Latest start of travel is 31 December 2021. If you would like to choose this option, please get in touch with them, at the latest by 31 January 2021. Please note that, in these cases, an additional payment might be necessary (e.g. if you change to a higher travel class or if you rebook from a short-haul to a long-haul flight)

2. If your flight is not cancelled:

  • You can rebook your flight once without rebooking fee, regardless of the terms and conditions of the originally purchased ticket. Additional payment due to fare difference may apply. Start of travel must be latest by 31 December 2021 and the rebooking has to be done before the original start of travel
  • You can also change your destination and your travel class. Your ticket will remain valid and you can use it towards a future flight. Latest start of travel is 31 December 2021. If you would like to choose this option, please get in touch with us, at the latest by 31 January 2021. Please note, that in these cases, an additional payment might be necessary (e.g. if you change to a higher travel class or if you rebook from a short-haul to a long-haul flight)

You have a booking (from 16 May 2020) and you prefer to postpone your travel plans:

  1. If your flight has been cancelled, you have the following choices:
  • You can rebook free of charge to an alternative flight to the same destination and within the same travel class
  • You can change your destination and your travel class. Your ticket will remain valid and you can use it towards a future flight. Latest start of travel is 31 December 2021. If you would like to choose this option, please get in touch with us, at the latest by 31 January 2021. Please note that, in these cases, an additional payment might be necessary (e.g. if you change to a higher travel class)

2. If your flight is not cancelled:

  • You can rebook your flight without rebooking fee, regardless of the terms and conditions of the originally purchased ticket. Additional payment due to fare difference may apply. Start of travel must be latest by 31 December 2021 and the rebooking has to be done before the original start of travel
  • You can also change your destination and your travel class. Your ticket will remain valid and you can use it towards a future flight. Latest start of travel is 31 December 2021. Please note, that in these cases, an additional payment might be necessary (e.g. if you change to a higher travel class or if you rebook from a short-haul to a long-haul flight)

Qantas

Changes to international travel plans:

If your flight has been cancelled: Please standby and wait to hear from Qantas before changing your booking. They will be contacting anyone whose flight has been impacted as soon as possible.

If your flight hasn't been cancelled:

  1. Flights on or before 31 October 2020: If you have an existing Qantas international flight (excluding trans-Tasman) booked before 19 May 2020, and are due to travel between 1 August and 31 October 2020 and wish to change your plans, you can now cancel your booking and retain the full value as a Flight Credit then book and travel by 31 December 2022. When you’re ready to rebook, they will waive the change fee one time and you'll need to cover any fare increase in your new booking, if applicable
  2. Flights after 31 October 2020: If your plans have changed or you no longer wish to travel, visit Manage Booking to change your travel dates, or cancel your flight and request a flight credit to use the value towards a future flight. Your flight credit is valid for booking and travel within 12 months from your original booking date. You’ll also need to cover any fare increase in your new booking, if applicable

Qatar

If you are affected, you can re-book your ticket to alternative dates or destinations, or opt to receive a voucher for future travel equivalent to the value of your ticket plus an additional 10% value, excluding statutory taxes. Alternatively, you can get a refund. This policy applies to all tickets issued anytime until 31 December 2020, for travel on or before the same date.

  1. If you have booked your ticket through a travel agent/Fairjungle, please contact them to amend your booking, exchange your ticket for a future travel voucher, or arrange for a refund
  2. If you have booked with Qatar directly, you can select your preferred option through their website and they will automatically process the request. You can also telephone any of their offices or contact centres

Ryanair

From 10 June, customers who book to travel in July & August will be able to move their flights with zero change fees to travel until 31 Dec 2020. This flight date change will only apply to the route customers have already booked and trips must be completed before the 2020 year-end.

Southwest Airlines

Beginning 8 September 2020, any travel funds created from a nonrefundable, Wanna Get Away® ticket can be used for up to one year from the original purchase date.

For those concerned that they may not be able to travel before the expiration date of their travel fund, they have added a new benefit for our valued Rapid Rewards® Members. Through 15 December 2020, those Members who have qualified travel funds that are set to expire on 7 September 2022 can convert those funds into Rapid Rewards points at the same rate you would be able to purchase a ticket with points today.

To qualify, your travel fund must expire on 7 September 2022 and the name must match the name on your Rapid Rewards account. Also, the travel fund must have originated from a ticket purchased on Southwest.com®, booked by a Southwest Airlines Customer Representative, or approved by your employer. You must request to convert your travel fund by 15 December 2020. Conversion is non-reversible. When travel funds are converted to Rapid Rewards points, these points will not count toward earning tier status nor earning Companion Pass. Rapid Rewards points cannot be used to pay taxes or fees.

Singapore Airlines

If you have a Singapore Airlines or SilkAir ticket scheduled to depart on or before 30 November 2020 and issued after 15 March 2020: You may postpone your trip by changing your travel dates via Manage Booking. You may make unlimited changes to your travel dates before 31 October 2020 with all change fees waived. After 31 October 2020, you may enjoy a complimentary one-time change to your travel dates. Please note that any date change must be made within a year of your ticket’s date of issue and any cancellations will be subject to the ticket’s fare conditions.

If you have a Singapore Airlines or SilkAir ticket scheduled to depart after 30 November 2020 and issued on or before 4 March 2020: Currently, any changes or cancellations you make will be subject to your ticket’s fare conditions, but this might be reviewed.

If you have a Singapore Airlines or SilkAir ticket scheduled to depart after 31 August 2020 and issued between 5 March and 31 October 2020 (both dates inclusive): You may postpone your trip by changing your travel dates via Manage Booking. You may make unlimited changes to your travel dates before 31 October 2020 with all change fees waived. After 31 October 2020, you may enjoy a complimentary one-time change to your travel dates. Please note that any date change must be made within a year of your ticket’s date of issue and any cancellations will be subject to the ticket’s fare conditions.

TAP Air Portugal

For tickets issued between 1 July and 30 September 2020, with an original travel date on or before 30 November 2020 you have access to more flexibility and can take advantage of a free change.

As of September 1, 2020, there is also the alternative, if your flight is cancelled, of opting for a refund through a voucher, where they are offering an additional 10% to the amount of the voucher.

If you want the refund to be made in the same way the ticket was paid or via bank transfer, the request must be made through their Contact Centre.

United Airlines

They’re permanently getting rid of change fees for most Economy and premium cabin tickets for travel within the United States. This includes Alaska, Hawaii, Puerto Rico and the U.S. Virgin Islands.

For all other destinations, change fees are waived through 31 December 2020.

You may be able to request a refund online or by contacting them if your flight has been affected by a significant schedule change or if your flight was cancelled without another option.

Virgin Atlantic

Flexible no change fees policy: If you're unsure of your new travel dates, they’ll keep your ticket open until you’re ready to rebook. There's no charge to do this but your new flights will be subject to availability and any potential fare difference. You'll just need to make sure you rebook and travel by 30 September 2022. This applies to all customers who booked directly with them:

  1. If you are due to travel between 1 March 2020 and 30 November 2020, you can rebook for a flight from 12 June 2020 to 30 November 2020 without paying any fare difference (if you choose to travel on the same route and in the same cabin).
  2. If you are due to travel between 1 March 2020 and 30 November 2020, you can rebook for a flight from 1 December 2020 to 30 November 2022. Potential differences in fare may apply.
  3. If you booked your flight between 1 March 2020 and 30 September 2020, for flights between 1 December 2020 and 30 April 2021, you can rebook a flight from 12 June 2020 to 30 September 2022.

If your flight has been cancelled: To make it as easy as possible and for immediate peace of mind, Virgin Atlantic will automatically keep your ticket open as credit for you to use any time up to 30 September 2022. There's no change fee, and if you choose to travel on the same route up to 30 November 2020, they’ll also waive any differences in the fare.

Vueling

Voluntary changes:

  1. Flexibility for existing bookings: They are offering the chance to request a flight credit or to change the dates of all your customers’ bookings which include flights between 13 March 2020 and 31 August 2020 with no penalty
  2. Flexibility for new bookings: They have removed the flight change fee for all bookings made on or before 31 August 2020

Involuntary changes: If your flight is being rescheduled with a change of more than 5 hours or has been cancelled, or if the country of flight origin or flight destination announced travel restrictions you can change the date to fly in the next two months from the date of the original flight, reissuing the ticket at no cost. You can also make a change to any other date, name, and/or route, reissuing in the next 18 months without penalty (fare difference applies in this case).

Other related articles you might like:

‍

Fairjungle
All rights reserved - 2020