The SNCF loyalty program is designed to reward regular travelers. It offers numerous benefits, such as access to preferential fares, exclusive and personalized services, and special offers for TGV Inoui customers. In addition to earning points for each journey, members can also benefit from bonus points, which entitle them to additional advantages when redeeming their points. These bonus points, which can be cumulated with classic points, can be used to obtain free tickets, upgrades or other privileges, for a truly Grand Voyageur experience. By joining this program, customers also benefit from personalized offers and dedicated support to make their travel easier, with services tailored to their every need.
How does the SNCF loyalty card work?
The SNCF loyalty card is free and available to all adult travelers, including frequent travelers. Once registered, each train journey (including on Inoui TGVs) earns points, calculated according to the amount spent and the type of ticket purchased. Certain journeys can even earn bonus points. The card is entirely dematerialized and can be presented at the time of booking or on-board check-in, guaranteeing rapid access to various services. It also allows you to track your points balance in real time and manage your benefits from a personal online space.
The different offers and statuses of the program
The SNCF loyalty program offers several statuses, which evolve according to the number of points accumulated over a given period. Each level offers additional benefits: priority for exchanges or refunds, access to Grand Voyageur lounges and use of bonus points for premium services. Members also benefit from extended services, including TGV Inoui and other tailor-made offers. Higher status members also earn points faster and have access to premium services, enhancing the Grand Voyageur experience.
How to join the SNCF loyalty program
Joining the SNCF loyalty program is easy, and can be done online, on the official SNCF website or via the mobile application. Simply fill in a form with your personal details and validate your registration. Once registered, travelers can start accumulating points and even bonus points on their first journeys, notably on the TGV Inoui. Registration is free of charge and without obligation, allowing immediate access to exclusive member services.
Collect and use loyalty points
Each time a ticket is purchased, the passenger collects loyalty points, the number of which varies according to the class of travel, the amount spent and sometimes with the awarding of bonus points during special operations. These points can then be used to obtain free tickets, first-class upgrades, or additional services such as access to Grand Voyageur lounges. Points are easily managed from the personal space, where you can also consult the rewards catalog and track your earnings and spending history.
Exclusive members-only services
Members of the SNCF loyalty program benefit from exclusive services, such as access to Grand Voyageur lounges in certain stations, dedicated telephone assistance and personalized offers based on their travel habits. Additional services, particularly for TGV Inoui users, are regularly offered to enhance comfort and travel quality. In addition, the accumulation of bonus points enables passengers to benefit from preferential treatment, such as priority boarding or invitations to private events.
Tips for optimizing your loyalty benefits
To take full advantage of the SNCF loyalty program, it's advisable to book your tickets directly on official SNCF channels, to ensure that points and bonus points are credited to your account. It's also a good idea to keep an eye out for special offers and point doubling periods, which speed up accumulation and enable you to take full advantage of Grand Voyageur benefits. Finally, remember to use your points and bonus points before they expire, and check your personal space regularly to make sure you don't miss out on any opportunities and benefit from the best services.
Frequently asked questions about SNCF loyalty
This section answers the most frequently asked questions: how to recover points if you forget, what to do if you lose your card, how to change your status, or how to sponsor a friend or family member so that they can enjoy the same services and earn bonus points. The aim is to help travelers manage their loyalty program and remove any doubts they may have about how it works, while promoting the Grand Voyageur experience.
SNCF loyalty program for business travel agencies
The SNCF also offers solutions tailored to business travel agencies and companies. These offer centralized management of business travel, the accumulation of points and bonus points for all employees, and specific advantages such as dedicated services or preferential fare conditions, notably on the TGV Inoui. Agencies can thus optimize their customers' travel while offering them an enriched travel experience thanks to the loyalty program, and ensuring that even the frequent flyer dimension is reached on every trip.
