Travel Management

Lufthansa invoice: how to retrieve it easily?

John Iversen
Growth Marketer

Lufthansa invoices are essential documents to justify your flight costs, and may also be required for ticket refunds. They can be easily retrieved by following the procedures put in place by the airline. We explain how you can easily retrieve your invoices within 90 days of your flight and claim a refund if necessary, including using your passenger receipt.

How do I get a Lufthansa invoice after a flight?

To obtain a Lufthansa invoice after a flight, follow these simple steps:

  1. Log in to your Lufthansa account: Go to the official Lufthansa website and log in to your account using your login and password.
  2. Go to the "My bookings" section: Once logged in, go to the "My bookings" section, where you'll find a list of your past and future flights.
  3. Select the flight concerned: Choose the flight for which you would like to receive an invoice.
  4. Click on "Download invoice": In your booking details, you'll find an option to download the invoice. Click on it to obtain your document in PDF format.
  5. Contact customer service if necessary: If you have any problems or can't find your invoice, don't hesitate to contact Lufthansa customer service. You can reach them by phone or via their online contact form.

How long does it take to receive a Lufthansa invoice?

The time it takes to collect a Lufthansa invoice can vary depending on a number of factors. Here is some general information on the subject:

  1. Immediately after purchase: In most cases, you can download your invoice immediately after completing your online purchase. The invoice is usually available in the "My bookings" section of your Lufthansa account.
  2. After your flight: If you didn't collect your invoice at the time of purchase, you can still download it after your flight. The invoice remains accessible in your Lufthansa account for a specified period, often up to six months after the flight date.
  3. Customer service request: If you are unable to obtain your invoice online, you can contact Lufthansa customer service. The time taken to process your request may vary, but is usually within a few working days.

In short, it's advisable to check and download your invoice as soon as possible after purchase or theft to avoid any problems.

What documents do I need to request a Lufthansa invoice?

To request a Lufthansa invoice, you will need the following documents and information:

  1. Reservation number: This is the confirmation code you received when you purchased your ticket. This number is essential for accessing your reservation and obtaining the invoice.
  2. Passenger's first and last name: Be sure to use the same first and last name as on your ticket.
  3. E-mail address: Use the e-mail address you provided when booking. This will enable us to verify your identity and send you the invoice.
  4. Flight details: Have flight information at hand, such as date, time and flight number. These details can be useful in identifying the specific booking.
  5. Payment information : In some cases, you may need details of the credit card or payment method used to purchase the ticket.
  6. Invoice address: If you need an invoice for business reasons, make sure you provide the correct invoice address, including company name and VAT number, if applicable.

How do I contact Lufthansa customer service about a bill?

To contact Lufthansa customer service to request an invoice, follow these steps:

  1. By phone :some text
    1. Go to the official Lufthansa website and access the "Contact" section.
    2. Find the customer service phone number for your country or region.
    3. Call customer service and follow the instructions to speak to a representative. Have your reservation number and personal information ready to facilitate the processing of your request.
  2. Via the online contact form :some text
    1. Go to the Lufthansa website and click on "Help & Contact".
    2. Select the "Contact form" option.
    3. Fill in the form with the necessary details, such as your booking number, surname, first name, e-mail address, and a description of your request.
    4. Submit the form and wait for an e-mail response.
  3. By e-mail:some text
    1. If Lufthansa offers an e-mail address for customer service, you can send an e-mail directly.
    2. Include all relevant information, such as your reservation number, first and last name, and details of your invoice request.
  4. In person :some text
    1. If you're at the airport, you can also go to the Lufthansa counter for assistance.
    2. Bring your reservation number, passenger receipt and personal information to facilitate the process.

Is it possible to obtain a Lufthansa invoice for a ticket purchased through a travel agency?

Yes, it is possible to obtain a Lufthansa invoice for a ticket purchased through a travel agency. Here's how:

  1. Contact the travel agency:some text
    1. The first step is to contact the travel agency from which you purchased your ticket. In general, the agency can provide you with an invoice for the purchase of the ticket, since it is the agency that carried out the transaction.
  2. Ask Lufthansa for an invoice:some text
    1. If the travel agency cannot provide you with the detailed Lufthansa invoice, you can contact Lufthansa customer service directly. Explain that you bought your ticket through a travel agent and that you need an invoice.
  3. Provide the necessary information:some text
    1. When contacting Lufthansa, be sure to provide the following information:
    2. Reservation number
    3. Passenger's full name
    4. E-mail address used for booking
    5. Flight details (date, time, flight number)
    6. Travel agency information (agency name, agency booking number, etc.)
  4. Use the online contact form:some text
    1. You can also use the online contact form available on the Lufthansa website to submit your invoice request. Clearly state that the ticket was purchased via a travel agency and provide all relevant information.
  5. Wait for Lufthansa's reply:some text
    1. Once you have submitted your request, please wait for Lufthansa to reply. Customer Service will send you the invoice by e-mail or tell you how to download it.

What should I do if I don't receive my Lufthansa invoice by email?

If you do not receive your Lufthansa invoice by email, here are the steps to follow to resolve the problem:

  1. Check your spam folder:some text
    1. Sometimes emails can be redirected to the spam or junk folder. Be sure to check these folders for the Lufthansa email.
  2. Check the email address used:some text
    1. Please ensure that the email address you provide when booking is correct. A typographical error could prevent the email from being received.
  3. Access your Lufthansa account :some text
    1. Log in to your account on the official Lufthansa website. Go to the "My bookings" section and check whether the invoice is available for download.
  4. Contact Lufthansa customer service:some text
    1. If you still can't find the invoice, contact Lufthansa customer service. You can do this by phone, via the online contact form, by email, or via social networks. Please provide the following information to help us process your request:some text
      1. Reservation number
      2. Passenger's full name
      3. Email address used for booking
      4. Flight details (date, time, flight number)
  5. Request a new invoice:some text
    1. When you contact customer service, ask them to resend the invoice to your e-mail address. Be sure to check your spam folder again after this request.
  6. Check your mailbox settings:some text
    1. Make sure your mailbox is not full and can receive new messages. Also check any filter settings that may be blocking Lufthansa emails.

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