We use technology to take care of business travellers all the way through their journey, while managers can rest easy as travel management runs on autopilot.
A frequent traveller number is a unique identifier allocated to members of loyalty programmes run by transport companies such as SNCF in France. This number enables frequent travellers to benefit from exclusive advantages, such as the accumulation of points redeemable for rewards, access to priority services and personalised offers. It simplifies and enriches the travel experience by offering comfort and efficiency.
To become a frequent traveller, sign up to the loyalty programme of the transport company of your choice, such as SNCF, and don't forget to include your booking number and ticket to benefit from all the advantages. Travel regularly to collect points and move up the status levels. And take advantage of special offers to maximise your points and benefits. Every journey brings you closer to an enriched, stress-free travel experience.
Online personal space: Log in to your account on the transport company's website or mobile application. Your frequent flyer number is usually displayed in your profile or in the section dedicated to loyalty information.
Loyalty card: If you received a physical card when you registered for the loyalty programme, your frequent flyer number is often printed on it.
Confirmation emails: Consult the welcome or confirmation emails you received when you signed up for the programme. The frequent flyer number is often mentioned.
Customer service: If you can't find your number, don't hesitate to contact the transport company's customer service department. They will be able to help you retrieve it quickly.
Calling the dedicated frequent flyer service number is often the most direct way to get help. You will find this number on the transport company's website, usually in the ‘Contact’ or ‘Assistance’ section. By calling, you can speak directly to a representative who will be able to answer your questions or solve your problems.
Sending an e-mail to customer service is an excellent option if you prefer written communication or if your request is not urgent. Be sure to include your frequent flyer number and any relevant details to help us process your request. Contact email addresses are usually available on the company's website.
Many transport companies offer an online chat service on their website or app. This service allows you to chat in real time with a customer service representative. It's a handy option if you need a quick response while continuing with your other online activities.
Social networks have become a popular communication channel for businesses. You can send a private message to the company via platforms such as Facebook or Twitter. Customer service teams often monitor these channels and can respond quickly to your questions or concerns.
Your frequent flyer status can be accessed by logging into your online account on the company's website or app. There you will find your current status, points accumulated and available benefits. The companies also send notifications or e-mails to keep you informed of any change in status.
Take back control of your business travel! Discover the new-generation corporate travel agency.
